Neptune Technology Group — IT Operations Service Technician (Jun 2024–Present)
- Tier 1–2 support for 3,000+ users (Windows 10/11, M365, device connectivity).
- AD admin, license assignments, Exchange Online mailbox configuration.
- Aruba ClearPass + 802.1X (EAP-PEAP); partner with network engineers on AP/switch issues.
- PDQ Deploy & Automox for software/patches; write worklets for config enforcement.
- Security: phishing triage, MFA compliance, CrowdStrike/BeyondTrust endpoint alerts.
- 24/7 on-call rotation; SOPs to reduce MTTR; boardroom setups and imaging pipelines.
MEI, Inc. — IT Support Technician (Field Deployment) (Jan 2020–Aug 2022)
- Deployed medical systems; Windows workstations; PoE APs/VLAN segmentation.
- Ran/terminated fiber to data centers; UPS integration for imaging hardware.
- Router ACLs/managed switch config for HIPAA isolation; vendor integrations (GE/Siemens).
- Authored repeatable deployment & troubleshooting runbooks.
