Malik Griffin

Malik Griffin

Building secure, automated IT systems through technical precision and proactive defense.

Experience

Professional Experience

IT Infrastructure Analyst — Southern Company (Contract via Synergis)

October 2025 – Present

  • Support end-to-end physical infrastructure lifecycle management for enterprise systems, from device request and procurement through delivery, storage, staging, and final installation in the data hall.
  • Maintain working knowledge of policies, procedures, and standards governing data center operations, asset handling, and installation workflows.
  • Install, cable, and validate enterprise hardware using appropriate fiber and copper media, including single-mode vs. multi-mode fiber, QSFP/SFP optics, and 10Gb/40Gb/100Gb connections.
  • Connect infrastructure to firewalls, DMZ environments, SAN storage, and core networking according to approved cable maps, patching plans, and trunking designs.
  • Perform cabling and patching activities to support secure, reliable connectivity while minimizing operational risk.
  • Troubleshoot OSI Layer 1 issues following installation, including signal loss, port connectivity, optic mismatches, and cabling faults, in coordination with device owners and engineering teams.
  • Participate in capacity and growth planning to ensure adequate rack space, power, cooling, and network connectivity for future system expansion.
  • Support enterprise and security platforms including F5 load balancers, Palo Alto firewalls, Forescout and Corelight security appliances, APCON visibility platforms, Dell SAN and storage systems, Cisco fiber and copper switching, and Thales HSM devices.
  • Manage connectivity between the data center and AP rooms, COAM rooms, and vendor POE rooms, supporting inbound and outbound network paths.
  • Assist with early efforts to monitor device alerts and explore API-based integration with asset and monitoring systems for proactive issue detection.
  • Use tools such as PuTTY to validate port status and basic connectivity during installation and troubleshooting.
  • Coordinate closely with network, security, storage, and system owners to ensure infrastructure is ready for configuration and production use.

IT Systems Technician — Neptune Technology Group

June 2024 – October 2025

  • Supported cloud-backed enterprise applications and SaaS platforms for 3,000+ users.
  • Administered Active Directory and cloud identity services within Microsoft 365.
  • Troubleshot API-backed authentication flows, VPN access, and wireless network segmentation.
  • Deployed and automated software delivery using PDQ Deploy, Automox, and PowerShell/Python scripting.
  • Responded to endpoint security alerts and supported access remediation workflows.
  • Participated in on-call rotation supporting outages impacting cloud and application availability.
  • Owned and managed service tickets for access provisioning, password resets, and group-based permissions aligned with established SLAs.
  • Provisioned and maintained user accounts and group memberships in Active Directory and Entra ID (Azure AD), applying least-privilege principles in hybrid identity environments.
  • Administered Microsoft 365 roles, Azure AD app registrations, and certificate renewals in compliance with enterprise governance frameworks.
  • Configured and supported Okta SSO integrations, federation protocols (SAML, OIDC), MFA policies, and YubiKey enrollment.
  • Conducted SOX access audits, performed user access reviews, and documented compliance metrics.
  • Developed runbooks, approval workflows, and metrics dashboards to streamline identity lifecycle operations.
  • Enabled self-service password management and access request capabilities.
  • Investigated authentication issues across API flows, VPN access, and wireless segmentation.
  • Responded to endpoint security alerts while maintaining awareness of vulnerability and breach patterns.
  • Led scoped initiatives to optimize provisioning processes and align operations with ITIL standards.
  • Supported VM and firewall migration activities within hybrid environments.
  • Mentored interns and contributed to enterprise identity lifecycle standards.

Lead IT Field Deployment Technician — MEI, Inc.

January 2020 – August 2022

  • Deployed enterprise systems with backend application dependencies in hospital environments.
  • Installed and configured Windows systems, networking equipment, and segmented VLANs.
  • Ran and validated fiber optic cabling supporting application and database connectivity.
  • Integrated UPS systems to ensure uptime for compute and application workloads.
  • Collaborated with vendors including GE Healthcare and Siemens to meet performance requirements.
  • Installed and integrated advanced clinical systems across imaging modalities including X-ray, CT, MRI, and linear accelerators in enterprise healthcare environments.
  • Performed physical installation, validation, and configuration of vendor solutions (GE Healthcare, Siemens, Varian) using specialized diagnostic tools.
  • Audited and refined deployment workflows to improve system reliability and reduce installation time.
  • Configured workstations and wireless access points with segmented VLANs and UPS-backed power.
  • Installed operating systems and application software using automated scripting to streamline clinical deployments.
  • Assisted in device calibration alongside clinical staff and vendor technicians to support optimal imaging performance.
  • Troubleshot connectivity and calibration issues in collaboration with hospital IT teams and biomedical engineers.
  • Operated in accordance with HIPAA guidelines, maintaining patient data confidentiality and healthcare IT security standards.

Updated: